Partner Challenges
- Provide Support in remote locations in Taiwan for the customer
- Migration to new ticketing system as deployed by technology partner & at the same time take over as new tech support KIOSK provider for the customer
- Take over existing FTEs under local payroll
- Local legal and Human Resource Compliance
Our Proposal
- Provide Adhoc Support at Remote Locations in Taiwan along with Australia
- Set up a migration consultant to work through all incumbent FTEs and smooth transition from previous system to new system
- Provide Kiosk operators across all major locations
- Local HR and Legal compliance in Australia and Taiwan
Dispatch locations
- Australia, Taiwan
- 10-20 tickets a month
FTE Locations
- Australia, Taiwan
- 5FTEs
Technologies
- EUC – Level 1
Duration
- From June 2018 onwards
Value Addition
- Internal BGV process
- Expectations Management
- Dedicated Partner Manager
Benefits to Client
- Quality resources
- Internal Project Management